Privacy Policy

Depending on how you use our website, we may collect: * Your name, email address and telephone number * Billing and shipping addresses * Order details, selected sizes and custom measurements * Payment confirmation and transaction information * Messages, enquiries and customer-service communications * Device, browser, IP address and website-usage information * Marketing preferences, where you have chosen to receive communications from us Payments may be processed by third-party payment providers. OYNA does not necessarily receive or store your complete card details. We may collect information directly from you, automatically through our website and cookies, or from service providers that support our website and order fulfilment.

We may use your personal information to: * Process payments and fulfil orders * Produce made-to-order or custom-sized garments * Arrange shipping and delivery * Manage returns, repairs, alterations and customer support * Communicate order confirmations, updates and delivery information * Maintain the security of our website and prevent fraud * Improve our website, products and customer experience * Comply with legal, accounting and regulatory obligations * Send marketing communications where you have agreed to receive them You may unsubscribe from promotional emails at any time. You may still receive essential messages concerning an order or customer-service request.

We may share relevant personal information with trusted service providers where necessary to operate our business, including: * Website and e-commerce providers * Payment processors * Delivery and courier companies * Technology, hosting and cloud-storage providers * Analytics and marketing providers * Professional advisers and regulatory authorities where required by law These parties may process your information only as necessary to provide their services or meet legal obligations. We may also disclose information where required to comply with applicable law, respond to a lawful request, protect our rights or investigate suspected fraud or misuse of our website. Some service providers may process or store information outside the United Arab Emirates. Where this occurs, we take reasonable steps to work with providers that apply appropriate safeguards.

Our website may use cookies and similar technologies to: * Operate essential website functions * Remember your preferences and shopping cart * Understand website traffic and performance * Improve your browsing experience * Support advertising or marketing, where applicable You may manage cookies through your browser or any cookie-control options available on our website. Disabling certain cookies may affect website functionality. We apply reasonable administrative and technical measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary to fulfil orders, provide customer service, comply with legal and accounting requirements, resolve disputes and enforce our policies.

Subject to applicable law, you may request to: * Access personal information held about you * Correct inaccurate or incomplete information * Request deletion of eligible information * Withdraw consent where processing is based on consent * Opt out of marketing communications * Raise a concern regarding how your information is handled We may need to verify your identity before completing a request. Certain information may need to be retained where required by law or for legitimate business purposes. Our website and products are not intended for children to purchase independently, and we do not knowingly collect personal information from children without appropriate permission. We may update this Privacy Policy when our business practices, services or legal obligations change. The updated version will be published on this page with a revised date. For privacy questions or requests, please contact: Email: [email protected] Website: oyna.ae