Returns Policy

Unless otherwise stated, all OYNA garments are made to order and produced specifically for each customer. For this reason, made-to-order pieces are generally not eligible for returns, refunds, or exchanges once production has begun. This does not affect your rights if you receive an item that is defective or incorrect.

If you believe you have received a defective item or an incorrect order, please contact us within 48 hours of delivery. To help us review your request, please include: * Your order number * A brief description of the issue * Clear photographs of the garment and the affected area Claims submitted after 48 hours of confirmed delivery may not be accepted. Once your request has been reviewed, OYNA will determine the appropriate resolution, which may include a repair, replacement, or another suitable solution where applicable.

Customers are responsible for selecting the correct size and providing accurate custom measurements where applicable. OYNA cannot accept returns, refunds, or exchanges for garments that do not fit due to incorrect size selection or inaccurate measurements provided by the customer. If you are unsure about sizing before placing your order, we encourage you to contact us for assistance.

Returns, refunds, or exchanges cannot be accepted for: * Made-to-order garments that are not defective * Custom-sized garments, unless found to be defective * Items that do not fit due to incorrect size selection or measurements provided by the customer * Items damaged through wear, misuse, improper handling, or failure to follow the care instructions * Natural variations in colour caused by screen settings, lighting, or photography * Minor variations in print placement, embroidery, beadwork, fabric texture, measurements, or finishing that occur as part of the handcrafted production process

If you have any questions regarding this Returns Policy or need assistance with your order, please contact us: WhatsApp: +971 55 145 0223 Email: [email protected] Website: oyna.ae